Service Request - Ability to provide priority level

When creating a Service Request via the portal, Requesters now have the ability to provide a requested priority level (Low, Medium, High, and Urgent).

The chart below describes the intended response and resolution timeline.

Priority Respond within Resolve within HoursUrgent1 Hour4 HoursBusinessHigh4 Hours2 DaysBusinessMedium8 Hours3 DaysBusiness Low 1 Day 5 Days Business

Technology Business Hours - 8:00 am - 4:30 pm